We are all jointly responsible
for good quality management
Quality management processes and certifications are extremely important for us since they help us to boost our performance, maintain a high product and service quality as well as fulfil the requirements of our customers to their utmost satisfaction – every single time. We use tools for organising our business processes and to ensure a high level of transparency in all our procedures and processes throughout our group.
This helps us to systematically identify potential areas of optimisation and improvement. Quality metrics are reviewed at regular intervals (e.g. in the customer service or logistics sector). The performance indicators are reported to the company management team, analysed and corrected, if necessary. This increases our performance and competitiveness.